Frequently Asked Questions
What is the typical lead time for orders?
Generally, it takes 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Do your products have quality certification?
Yes, we have a strict quality control system. Our EV charging products have passed CE and TUV certifications, ensuring maximum safety and reliability.
How long is the warranty period?
The warranty for our products is 12 months upon receipt of shipment under normal operating circumstances.
Can these chargers work with all electric vehicles?
Yes, our EV Chargers work with all Electric Vehicles. Tesla vehicles require a J1772 to Tesla adapter to work with our charging stations.
Is there an App or Internet requirement for use?
We offer standalone models using RFID cards or Plug & Play, as well as Wi-Fi connected models compatible with Apps and OCPP 1.6j applications.
Do you provide customized OEM/ODM services?
Yes, we have been involved in OEM and ODM projects since 2012, providing professional customized services to meet specific client needs.