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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer with over 30 years of R&D and production experience in the power and charging sector.
What is the standard warranty period for your DC chargers?
We provide a comprehensive two-year warranty. During this period, we offer full technical support and replacement parts for any quality-related issues.
Do you test the products before they are shipped?
Yes, all major components undergo rigorous testing before assembly, and every single charger is fully load-tested before dispatch.
Can I visit your factory facility?
You are highly welcomed to visit our production facility at any time to inspect our manufacturing process and quality standards.
Do you support customization based on technical drawings?
Yes, we have the capability to produce according to your specific samples or technical drawings, including the development of necessary molds and fixtures.
Which international standards do your chargers comply with?
Our charging stations are fully compliant with IEC 61851-1 and IEC 61851-21-2 standards, carrying CE, TUV, and RoHS certifications.