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Frequently Asked Questions
What should I do if charging fails to start or stops automatically?
Check for physical connection issues (gun not fully inserted or foreign objects); ensure communication handshake between vehicle BMS and pile is successful; and verify that no safety protection (like insulation fault) has been triggered. Re-plug the gun and listen for the "click" sound.
What does the IP54 rating signify?
IP54 means the charging station is protected against limited dust ingress and water splashes from any direction, making it suitable for both indoor and outdoor public or private use.
What kind of maintenance is required for the 7kW AC charger?
The charger uses natural air cooling and requires minimal maintenance. It is recommended to periodically check the charging cable for wear and ensure the charging port remains clean and dry.
Can this charger be installed in areas with extreme temperatures?
Yes, this unit is designed to operate reliably in environments ranging from -25℃ to +45℃, covering most standard climate conditions for electric vehicle infrastructure.
What information is shown on the LCD display?
The display provides real-time data including charging voltage, current, total charge quantity (kWh), and specific fault codes to assist in troubleshooting if an issue occurs.
What is the standard warranty period for this charging station?
The product comes with a standard 24-month warranty covering manufacturing defects and operational reliability under normal use conditions.