❓ Frequently Asked Questions
Are you a manufacturer?
Yes, we are a professional manufacturer with 20 years of R&D and production experience in the EV charging industry. You are welcome to visit our facility at any time.
Is product customization available?
Absolutely. You can customize the exterior appearance, power output, payment methods, and branding. Our team will tailor the solution to your specific requirements.
What is your warranty policy?
We provide a 2-year warranty. During this period, we offer full technical support and will replace any parts if quality issues arise.
Can you produce according to technical drawings?
Yes, we can produce based on your samples or technical drawings, and we have the capability to build necessary molds and fixtures.
Do you test the chargers before shipping?
Yes. All major components are tested before assembly, and every individual charger undergoes a full functional test before being dispatched to ensure reliability.
Is the charging station easy to install?
Our charging stations feature a modular design for fast and convenient installation. We also provide comprehensive installation guides and usage training.