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Frequently Asked Questions
Q: How long does it take to fully charge a car?
A: Charging time depends on the battery capacity and the power of the On-Board Charger (OBC). Hours = Battery (kWh) / Lower value of (OBC or Charger power). For example, a 40kWh battery with a 7kW OBC takes roughly 5.7 hours.
Q: What is the delivery time for orders?
A: Generally, delivery takes between 7-30 days after receiving payment. Precise timing depends on the specific product and order quantity.
Q: Do you have a Minimum Order Quantity (MOQ)?
A: Our MOQ is 1 unit. We have a large technical team to support both standard and customized requirements.
Q: Can you provide customized OEM/ODM services?
A: Yes, we have been involved in professional OEM and ODM projects since 2004, providing tailored solutions for our clients.
Q: What kind of after-sales service do you provide?
A: We offer a 2-year warranty and have a dedicated after-sales team that provides technical support via video or phone calls whenever needed.
Q: Is every unit tested after production?
A: Yes, our engineering team conducts comprehensive tests on all finished goods, and test reports are provided for client reference before delivery.